About this role

Oversee global vendor relationships, ensuring performance, compliance, and value delivery
Ensure and maintain consistent, accurate, and accessible HR content across platforms
Direct the development and delivery of HRSS reporting and analytics
Design and implement global training programs to enhance HRSS capabilities
Champion the adoption of standardized processes, tools, and policies across regions
Partner with HRSS Regional Leads with the support of Operational Excellence team to identify opportunities to streamline operations
Ensure global HRSS projects are in alignment with business goals
Serve as a strategic liaison with HRBPs and COEs to support successful delivery of annual programs

Bachelor's degree with 12+ years of relevant experience in HR/HR Operations or 10 years of relevant experience with a master's degree
4+ years of supervisory experience
2 or more years of experience in setting up/managing HR shared services operations for a Shared Services delivery organization
Excellent verbal and written communication skills
Broad knowledge of several HR principles, practices, and procedures
Ability to coach and develop a small team
Strong knowledge of HR administration and HRIS
Solid knowledge of HR systems and Excel experience
PHR or SPHR a plus

company-sponsored medical, dental, vision, and life insurance plans
discretionary annual bonus
discretionary stock-based long-term incentives (eligibility may vary based on role)
paid time off

Director, Global Operations, HRSS

Key skills