About this role
Role Overview
- Perform NOC shift activities, following defined operational routines and processes
- Monitor network alarms and events to proactively detect incidents
- Correlate alarms to identify issues and initiate incident registration
- Manage the full incident lifecycle, from detection through to closure
- Troubleshoot and resolve issues remotely or escalate to relevant teams when required
- Ensure timely and accurate incident escalation based on impact and priority
- Dispatch incidents to internal teams, suppliers, or external partners where appropriate
- Operate and maintain Voice and Data Core Networks and charging systems across 2G, 3G, LTE, and 5G (including VNF/containerised environments)
- Support service desk operations including call handling, ticket creation, and email communications
- Coordinate with field technicians for fault resolution support
- Follow up on ongoing incidents, alarms, and pending tickets to ensure resolution
- Maintain consistency checks of network inventory databases and report discrepancies
- Ensure adherence to SLA, KPI, and escalation processes at all times
Requirements
- A graduate in Telecommunications or a related discipline
- Experienced in telecommunications operations or similar technical roles
- Knowledgeable in GSM, UMTS, LTE and 5G Core Technologies
- Familiar with virtualisation and containerisation technologies
- Understanding of ITIL Incident Management processes
- Comfortable working in a technical IT applications environment
- Able to communicate technical information clearly to non-technical stakeholders
- Skilled in collaborating with internal teams, customers, and external partners
- Capable of working effectively under pressure and during critical incidents
- Demonstrates strong teamwork and ability to work in a shift-based environment
- Proficient in written and spoken English
- Exhibits a customer-focused mindset, prioritising service quality and responsiveness
- Brings a proactive and solution-oriented approach to problem-solving
Benefits
- Opportunity to work in a globally connected NOC environment supporting critical telecom infrastructure
- Exposure to advanced core network technologies including 5G and virtualised networks
- A collaborative and inclusive work environment
- Hands-on experience in incident management and operational excellence
- Continuous learning and professional development within a leading telecom organisation