Lead a team of Digital Customer Success Managers (CSMs) focused on scalable, proactive engagement across the Data & Feeds portfolio.
Drive customer outcomes by aligning product capabilities with client goals, ensuring value realization and retention.
Collaborate cross-functionally with Sales, Product, and Consulting teams to support upsell opportunities and renewal success.
Supervise and handle cancellation risks, implementing mitigation strategies across both dedicated and digital-first CSM motions.
Act as a strategic advocate for customers, influencing internal roadmaps and service improvements.

Confirmed experience in customer success, preferably in data or SaaS environments.
Strong leadership and coaching skills with a track record of building high-performing teams.
Deep understanding of data workflows, client integration challenges, and value realization strategies.
Analytical mentality with the ability to interpret usage data and translate it into actionable insights.
Excellent communication and partner leadership skills across global teams.

Customer Success Manager

Key skills