Marketing & Operations Delivery Specialist

Role Overview

• Wrike platform development and workflow management
• Assume ownership of MarComms Wrike setup, rollout, and day-to-day management following transition coverage
• Lead deployment activities for new and evolving Marketing & Communications workflows in Wrike, translating business needs into practical system configurations
• Serve as the primary day-to-day liaison with any external and internal Wrike supports
• Act as our Wrike champion within MarComm, ensuring consistent use of intake forms, workflows, custom fields, and naming conventions
• Ongoing adoption, refinement, and practical use by all MarComm teams
• Provide first-line support and triage for Wrike questions, issues, and enhancements, escalating only when appropriate
• Support onboarding and enablement of new team members and managers to ensure Wrike is used effectively and consistently
• Document and maintain just-enough Wrike standards to support sustainability and reduce confusion
• Marketing Operations & Delivery Coordination
• Serve as a central coordinator to keep marketing initiatives on track through all stages of planning and execution
• Operationalize intake and prioritization decisions made by leadership, translating them into clear plans, timelines, dependencies, and capacity visibility
• Support intake flow, prioritization, scheduling, resourcing coordination, and dependency tracking across teams
• Maintain visibility into approved, paused, and deprioritized work to reinforce focus and follow-through
• Proactively surface delivery risks and support timely resolution
• Coordinate handoffs and dependencies across Marcomm and internal business partners as needed
• Data, Performance & Reporting Support
• Support the visualization and reporting of marketing delivery and performance data to inform leadership decision-making
• Develop and maintain consistency in how campaign, initiative, and deliverable data is captured and reported across MarComm
• Process Improvement & Operational Enablement
• Identify recurring workflow friction and inefficiencies and recommend practical, scalable improvements
• Pilot small process refinements to improve clarity, efficiency, and follow-through
• Support documentation of core operational processes to reduce ambiguity while preserving flexibility
• Act as a trusted operational partner to managers bringing structure, foresight, and operational calm to complex work.
• Contributes to a healthy and safe work environment (at all times)

Requirements

• Post-secondary diploma/degree in Marketing, Communications, Business, Project Management (or related field) or equivalent practical experience
• 3-5 years in marketing operations, project coordination, or delivery management
• Demonstrated experience supporting end-to-end marketing delivery across multiple initiatives and stakeholders
• Proven ability to bring structure, clarity, and momentum to work
• Hands-on experience with an enterprise work management platform (Wrike/Asana/Jira/Smartsheet/MS Project), with Wrike experience strongly preferred
• Comfort working with data, dashboards, and performance reporting; experience with Power BI is a strong asset
• Strong judgment and discretion when supporting senior leaders and cross-functional teams
• Excellent organizational, communication, and documentation skills
• Highly organized, proactive, and dependable; able to translate ambiguity into action
• Strong collaborator with the ability to influence without formal authority
• Calm and solutions-oriented under pressure
• Comfortable supporting multiple workstreams simultaneously and adjusting as priorities evolve
• Clear, concise communicator able to document workflows, summarize issues, and provide practical updates
• Improvement-minded, with an eye for identifying and resolving operational friction.

Benefits

• Comprehensive life and health benefits (100% company paid Health & Dental)
• Internet reimbursement
• Flexible working arrangements within the province of Ontario
• 35-hour work week
• Join a team that values your voice and encourages fresh ideas
• Make a meaningful impact by supporting our mission to protect Ontario's workers and businesses
• Learn, grow, and be inspired through hands-on collaboration with a team of dedicated professionals.