Lead operational initiatives across different parts of the business — from workflow improvements and systems rollouts to process redesigns and implementation projects.
Map, document, improve, and operationalize internal workflows across departments. Identify friction points, inefficiencies, and breakdowns — then help solve them with scalable processes and clear ownership.
Build and maintain SOPs, playbooks, process maps, and internal operating documentation to improve consistency, onboarding, accountability, and scalability.
Partner with teams across sales, production, finance, marketing, and operations to help implement new tools, workflows, automations, and process improvements. This may include working alongside developers, RevOps, or external vendors on operational rollouts.
Act as an operational connector across teams — ensuring projects move forward, blockers are surfaced early, stakeholders stay aligned, and priorities translate into execution.
Develop a strong understanding of how the business operates day-to-day. Stay close to workflows and teams to proactively identify gaps, inefficiencies, recurring issues, and opportunities for improvement.
Help leadership drive company-wide priorities by creating structure around timelines, ownership, dependencies, risks, and execution.

5+ years experience in Business Operations, Operations, Project Management, Consulting, Chief of Staff, Implementation, or a similar cross-functional role
Strong operational and systems thinking
Experience managing projects across multiple stakeholders and departments
Comfortable working in ambiguity and fast-moving environments
Strong process mapping and documentation skills
Excellent organizational and follow-through capabilities
Strong communication and stakeholder management skills
Highly proactive and resourceful — someone who naturally identifies gaps and drives action
Able to balance strategic thinking with hands-on execution
Experience in startups, agencies, consulting firms, SaaS, ecommerce, or operationally complex businesses is highly valued

**Bonus Points If You Have **

Experience building SOPs and operational playbooks
Experience implementing operational systems or workflows
Familiarity with tools like Monday.com, Notion, Zapier, Make, Airtable, or similar platforms
Exposure to automation and AI-powered workflows
Experience working directly with founders or leadership teams
Process improvement or operational transformation experience

Business Operations Lead

Key skills