Own and administer the Product & Design tool stack (Notion, Mixpanel, Metabase, Hex, Featurebase, Figma) and keep it working as a coherent system
Run product process rituals: weekly syncs, epic demos, kickoffs, retros, pre-mortems, and quarterly planning
Build and maintain KPI, adoption, and usability dashboards; write SQL and build visualizations directly; partner with PMs on discovery analytics
Design and operate the customer feedback pipeline — consolidating signals from six channels (Featurebase, Sales, CS, Support, CAB, discovery interviews) into a weekly digest routed to the right PM at the right time
Track which customer requests turned into shipped features, in-progress work, or deliberate declines, and close the loop back to Sales and CS
Maintain PR/FAQ and 5 Questions templates in Notion; track which initiatives have artifacts, which are missing them, and surface gaps to the SVP of Product & Design
Coordinate cross-functional release logistics with Marketing, Sales, CS, Support, and Solutions Engineering
Advocate for data hygiene: consistent event taxonomy, instrumentation standards, clean property naming

You've been doing product analytics, product ops, or a hybrid PM-adjacent role and want to broaden into operations.
You're fluent in SQL and comfortable working with product analytics tools (Mixpanel, Metabase, Amplitude, or similar).
You're organised in a way that makes other people more effective.
You build systems, not just lists.
You're comfortable working across Engineering, Design, Sales, Marketing, CS, Support, and Solutions Engineering.
You're intellectually humble.
Nice to have: Experience with infrastructure, DevOps, or developer-tools products.
Familiarity with Working Backwards / PR-FAQ as a framework.
Experience administering ClickUp or Notion.
Background working alongside design and research (Figma, discovery interviews).

Innovative Culture : Join a team shaping cloud infrastructure management’s future.
Growth Opportunities : Be a key player in driving Spacelift’s business and AWS partnership to new heights.
Work-Life Balance : Flexible work environment, with remote-first options and competitive compensation packages.
Collaborative Team : Work with passionate, talented people committed to driving success for our customers and partners.

Product Operations Manager

Key skills