Product Operations Manager

Medrio is a company focused on expanding product capabilities to better serve customers. The Product Operations Manager is responsible for establishing operational frameworks and processes to ensure the successful delivery and scalability of the product portfolio while collaborating with various departments and external partners.

Responsibilities:

• Establish and maintain operational readiness frameworks for existing products, releases, and product partners
• Define and enforce readiness criteria to ensure offerings are implementable, supportable, and scalable
• Build and standardize processes for ongoing product releases, partner enablement, and cross-functional execution
• Coordinate execution across Product, Professional Services, Sales, Marketing, Support, and Engineering to ensure alignment and accountability
• Serve as the central point of coordination for third-party partners (e.g., AG Mednet, Pharmaseal), ensuring operational alignment and scalability
• Translate product enhancements and partner initiatives into clear operational plans, including workflows, ownership, and delivery models
• Establish and maintain structured customer feedback loops, incorporating insights from internal and external Product Advisory Councils into operational planning
• Identify and resolve gaps between product design and real-world customer usage
• Define and track key metrics related to readiness, operational efficiency, and partner performance
• Provide clear communication on readiness status, risks, and dependencies to internal stakeholders and leadership
• Continuously improve processes and frameworks to reduce friction and support scale
• Conducts market research and interviews customers in order to obtain product feedback, inform GTM strategy, and validate customer profile
• Partners with internal stakeholders across Product, Professional Services, Sales, Marketing, Support, and Engineering
• Collaborates with external partners (e.g., AG Mednet, Pharmaseal, ThoughtSphere) to ensure successful execution and delivery of integrated solutions

Requirements:

• 6+ years of relevant experience in Product Operations, Organizational Readiness, Project Management, and/or Product Management
• Bachelor's Degree
• Strong ability to bring structure to ambiguous and evolving environments
• Proven experience driving cross-functional initiatives without direct authority
• Excellent organizational and operational thinking skills
• Strong stakeholder management and communication skills, including executive-level interaction
• Ability to balance strategic thinking with hands-on execution
• Clinical Trial experience
• Experience working with third-party vendors or strategic partners