NDIS Virtual Assistant

Role Overview

• Set up and manage MyP modules: Projects, Opportunities (CRM pipeline), Goals library, HR (training/credentials), forms & documents.
• Support NDIS compliance: intake forms, feedback/complaints register, client risk assessments, risk profiles, Emergency & Disaster (E&D) plans, onboarding checklist with due dates.
• Configure and maintain MyP: projects, opportunities, forms, documents, rosters, tags, auto-tasks, saved views.
• Build and maintain compliance registers: incidents, complaints/feedback, training matrix, service risk register, RP admin log.
• Manage participant onboarding workflow (intake → risks → E&D → consent → service agreement).
• Create staff training videos for MyP (short, role-specific “how-to” tutorials).
• Produce engaging behaviour plan training videos (based on clinician-authored plans; captions included; creative and visually appealing). Bonus: animated/avatar-based content is a plus.
• Build micro-courses or eLearning modules (nice-to-have).
• Monitor admin@ inbox and social DMs using approved macros; meet SLAs (24h for non-urgent, 4h for priority).
• Draft templated responses and escalate risks or sensitive issues to management.
• Relaunch marketing basics: 60-day FB/IG content calendar, Canva posts designed/scheduled, newsletter templates.
• Create on-brand content for social media, website, and newsletters (weekly posts, monthly newsletter, daily engagement).
• Assist in setting up Google Workspace, phone systems, automations, and integrate AI tools into workflows.
• Support customer service or staff rostering via phone systems; set up call redirection or automated/AI processes where required.
• Explore AI/automation tools (Make.com, Zapier, Apps Script) to improve efficiency (nice-to-have).
• Reporting: Daily end-of-day summary to the Leadership Team; weekly priorities.
• Approvals (initial): Sensitive social posts; intake/networking calls; any risk/complaint responses.
• SLAs: 24h non-urgent; 4h priority (risk/complaints/media/urgent intake).
• Safeguarding: NDIS Code of Conduct; Police Checks; escalate risks immediately.

Requirements

• Proven VA experience with NDIS providers (ideally Supported Independent Living, Positive Behaviour Support, or Support Coordination).
• Hands-on CRM build/configuration experience (MyP preferred; otherwise similar CRMs with ability to learn quickly).
• Strong understanding of NDIS compliance administration (intake, consents, incidents/complaints, risks, E&D plans, feedback tracking).
• Canva design and Meta Business Suite scheduling experience.
• Excellent organisation, confidentiality, and attention to detail.
• Previous experience with Positive Behaviour Support, Support Coordination, and/or SIL.

Nice-to-haves:

• AI/automation (Make.com/Zapier/Apps Script) for simple lead → CRM → task flows.
• Experience building micro-courses/eLearning.
• Video creation (basic → advanced) with captions; avatars/animation/creative treatments a plus (Loom/Descript/OBS/Canva).