Provide advanced troubleshooting and technical support for escalated infrastructure, systems, networking, and end-user issues.
Serve as a technical escalation point for Helpdesk Technicians and IT Technicians.
Support administration and maintenance of Windows server environments, Active Directory, Group Policy, DNS, DHCP, file services, and related Microsoft infrastructure technologies.
Assist with administration and support of Microsoft 365, Microsoft Intune, endpoint management, and identity management systems.
Support virtualization infrastructure including VMware vSphere environments, virtual machines, storage systems, and backups.
Troubleshoot and support network infrastructure including switches, wireless systems, VLANs, routing, fiber connectivity, and network patching.
Assist with maintenance and monitoring of server rooms, communication rooms, UPS systems, and infrastructure hardware.
Participate in infrastructure upgrades, system deployments, hardware refreshes, migrations, and technology improvement initiatives.
Support cybersecurity initiatives including patch management, endpoint protection, account security, and vulnerability remediation activities.
Maintain accurate documentation for systems, network diagrams, configurations, procedures, and asset inventories.
Monitor infrastructure health, system alerts, backup status, and operational performance indicators.
Coordinate and work with vendors, contractors, and third-party support providers as required.
Provide onsite and remote support for office, plant, shop, and mining operational areas.
Support disaster recovery, failover, and business continuity processes as required.
Follow company safety standards, cybersecurity requirements, change management practices, and IT operational procedures.
Comply with all company safety policies, MSHA regulations, and site access requirements.
Perform other incidental and related duties as required and assigned.
Requirements
High school diploma or equivalent required.
Valid driver’s license required.
Experience administering Microsoft Windows Server environments and Active Directory infrastructure.
Working knowledge of networking concepts including TCP/IP, VLANs, switching, routing, wireless networking, DNS, and DHCP.
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
Ability to prioritize multiple operational tasks and manage workload effectively in a fast-paced environment.
Strong verbal and written communication skills with a customer-focused approach.
Ability to work independently as well as collaboratively within a team environment.
Ability to safely work in industrial and mining environments when required.
Associate degree, technical diploma, or relevant IT certifications preferred.
3–7 years of experience supporting enterprise IT infrastructure, systems administration, or networking environments preferred.
Experience supporting VMware vSphere or similar virtualization platforms.
Familiarity with Microsoft 365 administration, Microsoft Intune, endpoint management, and identity management systems.
Experience supporting enterprise storage, backups, server hardware, and infrastructure systems.
Familiarity with cybersecurity best practices, patch management, endpoint protection, and access control principles.
Experience with ticketing systems, infrastructure monitoring systems, and technical documentation practices.
Experience with OT environments, industrial networking, SCADA systems, or mining operations considered an asset.
Familiarity with PowerShell scripting or automation tools considered an asset.
Tech Stack
Cyber Security
DNS
Switching
TCP/IP
VMware
Benefits
Competitive Annual Bonus Program
Relocation available for certain positions
Full benefits on day 1 (medical, vision, dental, employee assistance program, Teladoc service)
6% dollar-for-dollar employer match to 401k or Roth, immediate vesting