Lead virtual and on-site consulting engagements with dealership Parts and Service departments.
Conduct comprehensive operational assessments covering Advisor workflows, Technician productivity, Inventory controls and reconciliation, Efficiency and pricing review.
Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices.
Educate dealership leadership on operational best practices that improve warranty recoverability and long-term reimbursement sustainability.

Minimum 5 to 7 years of experience in dealership Parts and/or Service operations
Strong understanding of Service pricing, dispatch, and technician productivity
Parts inventory management and reconciliation
Proven experience in process improvement or operational leadership
Proficiency in CDK Drive, Parts, Service, and reporting tools
Experience supporting OEM warranty labor rate uplift, WRAP-style engagements, or dealership warranty compliance initiatives
Working knowledge of OEM warranty reimbursement programs, warranty labor rate submissions, or related dealership compliance processes
Bachelor's degree in Business, Operations, Automotive Management, or related field

Senior Business Process Consultant

Key skills