Oversee, direct, and manage operational activities while guiding and coaching department staff
Drive execution of department goals and operational metrics
Deliver management reports and support staffing functions including hiring, training, performance evaluations, and discipline
Facilitate operational processes across core banking, digital banking services, and eCommerce channels
Identify opportunities to improve workflows and implement system upgrades

High school diploma required
Bachelor’s degree in Business, Operations Management, or related field preferred
Minimum six (6) years within credit union operations management or related field required
Minimum one (1) year of progressively responsible experience in a managerial role in credit union operations required
Self-motivated, team-oriented, and able to multitask efficiently in a demanding environment
Experience leading diverse work teams required
Excellent oral and written communication skills required
Proficient in computer programs (e.g., Microsoft Office Suite)

Health insurance coverage: 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees
401k: 3% contribution regardless of employee contribution, with a 75% match on first 3%
Bonus program for attaining organizational goals
Tuition reimbursement for employees eligible after six months
Recognition program for employee nominations
Employee referral bonus
Student Loan Repayment Assistance
Vacation and sick time: over two weeks vacation, 11 paid holidays, and 10 days sick leave

Assistant Manager – Operations

Key skills