Revenue Operations Manager - Customer Operations

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. They are seeking a Revenue Operations Manager to own the operational infrastructure supporting brand customers and ensure efficient delivery of services while collaborating closely with various teams.

Responsibilities:

• Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings
• Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales
• Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions
• Own the metrics that answer 'did we deliver what we sold, and was it efficient?' at the campaign, customer, and portfolio level
• Build and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery risk
• Partner with Services, Client Success, and Finance leadership to define what 'healthy' looks like and implement early warning systems when campaigns or customers drift off track
• Develop consistent frameworks for measuring customer health that work across product lines and engagement models
• Own the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into execution
• Build pipeline-to-capacity forecasting models that give Services 30–60–90 day visibility into incoming workload
• Connect Sales forecasting with Services capacity planning to enable proactive staffing and resource allocation
• Develop load-balancing frameworks and recommendations that help Services leadership distribute work effectively
• Design, document, and continuously improve the workflows that move customers from sale through delivery completion
• Identify friction, bottlenecks, and inefficiencies across customer operations and build scalable, repeatable solutions
• Define SLAs, efficiency benchmarks, and operational standards that drive consistency across Sales, Customer Operations, and product lines
• Own the Salesforce data architecture that enables clear visibility into customer and campaign performance
• Ensure data integrity and system hygiene across the customer and campaign lifecycle
• Support the systems infrastructure that enables Account Directors, CSMs, and Delivery teams to operate from a shared source of truth
• Partner with central RevOps and Systems teams on platform enhancements, integrations, and automation
• Create documentation and enablement resources so teams can effectively use the systems and processes you build
• Act as a trusted operational partner to Services, Client Success, Sales, and Finance leaders
• Facilitate alignment across teams by creating shared metrics, processes, and operating rhythms
• Communicate clearly and proactively to ensure stakeholders understand performance, risks, and upcoming capacity constraints

Requirements:

• 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment
• Proven ability to design and implement cross-functional processes that drive measurable business outcomes
• Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling
• Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity
• An analytical mindset with the ability to translate data into insight—and insight into action
• Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders
• Comfort operating in ambiguity and a bias toward building structure where it doesn't yet exist
• Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plus
• Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)