Act as an analyst specialized in the services of a TDM/VOIP telephone operator.
Activate, manage, and monitor TDM/VOIP telephony systems.
Analyze VoIP/SIP calls.
Provide advanced support in the Telephony area for end customers.
Collect event logs and traces to analyze and troubleshoot systems.
Actively monitor telecom networks, gateways, SBC and cloud instances.
Operate Telecom devices, monitoring platforms, working on alarm management.
Share knowledge through training and support to other analysts on the team.
Conduct integration process between PABX/ UCaaS systems and other platforms such as CRM.

Knowledge of telecommunications infrastructure (IP and Voice services).
10+ years of experience in configuring and troubleshooting Routers; Switches and Telephone Systems.
Knowledge of Cloud tools and environment, preferably AWS.
TDM and NGN Telephony Networks.
Installation and configuration of network equipment.
Installation and configuration of VoIP, IP PBX or UCaaS equipment.
Network protocols
TCP/IP.
SIP signaling protocol.
Data communication links, E1, Metro Ethernet.
Software like: Splunk , Zabbix , SolarWinds.
Completed or ongoing higher education related to area of Technology, Networks and/or Telecommunications (Electrical/Electronic/Telecommunications Engineering, Computer Networks or similar).

Please attach CV in English. The interview process will be conducted in English.
Only accepting applicants from Sao Paulo and nearby locations.
Working hours: From Monday to Friday, from 9:00 am to 6:48 pm, with hybrid work mode, 2 days home office.

Voice Engineer

Key skills