Director, Network Reliability Engineering

Role Overview

• Define the long-term technical strategy and roadmap for Coupa's global cloud network infrastructure, aligning with business objectives and product goals.
• Hire, mentor, and lead global teams of high-performing network development engineers, managers, and architects across numerous geographies. Foster a culture of continuous learning, automation, and engineering excellence.
• Lead complex, multi-quarter infrastructure projects from conception through detailed planning and execution, ensuring timely delivery, optimal resource allocation, and alignment with cross-functional dependencies.
• Oversee the architectural design, deployment, and scaling of complex network solutions strictly in public cloud environments (AWS, GCP, and Azure).
• Define and drive a comprehensive network observability strategy. Implement robust monitoring, alerting, and telemetry frameworks to ensure proactive issue detection, rapid troubleshooting, and deep visibility into global network health and performance.
• Champion cloud network security initiatives, ensuring the robust deployment of cloud-native security tooling (IDS/IPS, WAFs) to maintain strict compliance and data protection standards.
• Drive an "infrastructure as code" (IaC) and automation-first mindset across the organization to eliminate toil, streamline deployments, and improve network reliability.
• Partner closely with Site Reliability Engineering (SRE), Cloud Operations, Security, and Product teams to deliver seamless and highly available services.
• Manage department budgets, cloud infrastructure spending, and vendor relationships. Ensure operational excellence by establishing SLAs, SLOs, and leading high-level incident response.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering or equivalent experience
• 10+ years of professional experience in enterprise SaaS environments, including at least 5+ years in a Senior Manager or Director-level role
• Proven experience leading and scaling distributed engineering teams across numerous geographies and time zones
• Deep, authoritative knowledge of public cloud networking constructs with hands-on technical experience in AWS and GCP (Azure is a plus)
• Strong experience designing and utilizing modern monitoring and observability platforms to maintain highly available cloud networks
• Demonstrated success in project planning, agile methodologies, and managing large-scale infrastructure rollouts from end to end
• Strong background in cloud network security, including deep architectural understanding of zero-trust architectures and deploying enterprise security controls
• Proven track record of leading teams that utilize coding languages (Python, Go, Java) and IaC tools (Terraform, Ansible, CloudFormation) to automate cloud infrastructure
• Exceptional critical thinking and problem-solving skills. Executive-level communication abilities to articulate complex technical concepts to non-technical stakeholders and the C-suite.

Tech Stack

• Ansible
• AWS
• Azure
• Cloud
• Google Cloud Platform
• Java
• Python
• Terraform
• Go

Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.