Deliver high-quality operational and technical support to Reward Gateway | Edenred AUKUS clients by resolving complex enquiries through expert product knowledge and precise communication.
Ensure timely, accurate, and professional handling of client queries across multiple channels, contributing to excellent service delivery and high customer satisfaction.
The Support Specialist operates as a subject-matter expert within the AUKUS Support Structure, supporting operational stability and knowledge sharing.
Work closely with the Client Support team managers and supervisors, and escalate issues as needed, ensuring operational efficiency and service level adherence.
Participate in testing new product features and contribute suggestions for product or process improvements.
Ensure accurate documentation of customer interactions, resolutions, and relevant case details in internal systems.

Secondary education required
Additional relevant education is considered an advantage
Previous experience in a customer support or a client facing role is required
Experience handling Business-to-Business enquiries is considered an advantage
Strong customer focus with a professional and positive attitude
Excellent communication skills for internal collaboration
Strong problem-solving and analytical skills with sound escalation judgment
Excellent written communication with a focus on clarity, accuracy, and tone
Confident computer user, including online platforms and internal support systems
Highly self-motivated, customer-focused, and proactive
Ability to work independently and collaboratively in a fast-paced environment
Flexibility and adaptability to changing priorities and workloads
Fluent written and spoken English.

Video call with a member of the Talent Acquisition Team
Client Support Experience Test to complete in 15-20 minutes for the final interview. This will be shared 30 minutes before your final interview
Final stage interview with Support Team Managers in Client Support
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
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Client Support Specialist – 1 Year Contract

Key skills