Key skills
CommunicationCollaboration
About this role
Role Overview
- answer a high volume of calls and interact with customers over live chat and email
- respond to day-to-day banking needs across a range of products and services
- investigate customer queries and escalate where needed
- ensure service levels and turnaround times are met
- participate in initiatives to improve customer service
Requirements
- customer service experience within financial services or banking
- ability to provide exceptional customer service across telephony, chat, and email
- excellent communication skills
- ability to maintain high levels of accuracy
- adaptability to meet changing priorities and customer demand
- motivation and commitment to achieve success
- goal-oriented with a proactive approach
Benefits
- flexible ways of working
- face-to-face collaboration
- good work-life balance
- option of working from abroad for up to 120 days a year
- diversity and inclusion initiatives
- dog friendly office