Auto Insurance Claims Manager

Role Overview

• Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently
• Develop strategies to reduce loss costs and ensure efficient claim processing
• Set and measure performance indicators to ensure accountability and team success
• Monitor and ensure regulatory compliance and minimize complaints
• Oversee, evaluate, and authorize claims, keeping high priority cases closely monitored
• Coach adjusters to meet or exceed service objectives and regulatory standards
• Negotiate claims, achieve favorable outcomes, and minimize expenses
• Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers
• Identify opportunities to improve processes and ensure operational excellence

Requirements

• Bachelor’s degree or higher
• Minimum 3 years of relevant claims management experience
• IN and/or PA experience desired, IL, TN, or TX experience a plus
• Nonstandard auto insurance experience beneficial
• Strong customer service skills and fast-track claim processing expertise
• Skilled at negotiating with attorneys and pro se litigants
• Exceptional written and verbal communication skills
• Proficient with technology and coverage/liability analysis
• High level of responsibility, problem-solving, and organizational skills
• Bilingual Spanish preferred

Benefits

• Competitive Salary: Rewarding your expertise and experience
• Financial Security: 401K with up to a 6% company match
• Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
• Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• Work-Life Balance: Monday-Friday, 8 am-5 pm CST
• Holidays: At Least 6 Paid Holidays
• Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
• Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
• Employee Recognition: We celebrate work milestones to show appreciation for your contributions
• Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
• Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more