Customer Support Specialist, Lithuanian, English
Vilnius, Vilnius, Lithuania
Full Time
2 hours ago
No Sponsorship
Key skills
CommunicationSales
About this role
Role Overview
- Respond to customer queries via phone and emails in a timely and accurate manner
- Identify customer needs and help our customers to use specific features
- Update our internal databases with information about technical issues and useful discussions with our customers
- Share feature requests and effective workarounds with other team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams.
Requirements
- Previous experience in a Customer Support role
- Possibility to work full-time
- Understanding of cars and their parts would be an advantage
- Experience using help desk software and remote support tools would be an advantage
- Proficient spoken and written both English & Lithuanian language skills
- Excellent communication and problem-solving skills
- Knowledge of others' languages is also an advantage
- Multi-tasking abilities
Benefits
- Private health insurance
- Employee stock option plan (ESOP)
- Learning budget for your personal and professional growth
- Commuting perks (covered parking or public transport to choose from)
- Everyday snacks and drinks
- Onsite gym
- Top-notch hardware and software
- The opportunity to work from anywhere up to 30 days per year
- Employee referral program