Oversees the end-to-end order lifecycle from order entry through delivery and post-sales support
Creates order confirmations and schedules fulfillment
Serves as primary operational contact with Order Management in HQ and Riedel Canada
Tracks deposits and pre-payments prior to shipment planning
Manages vendor relationships, performance, and service level expectations
Generates and distributes customer invoices and credit memos
Partners with Supply Chain and Sales to align inventory strategy with demand planning

Proven experience in the relevant field of work, ideally in a product selling industry
Secure handling of ERP and / or CRM systems and strong Microsoft Suite proficiency
Acts as subject matter expert for ERP/CRM systems and order management tools
Bilingual in English and Spanish is a nice to have

Customer Operations Manager

Key skills