Manager, RCM Services

Role Overview

• Ensure strict HIPAA-compliant confidentiality with all client-related data
• Oversee the day-to-day operations of Rethink’s Revenue Cycle Management services.
• Supervise a team of Customer Billing Advocates, including but not limited to assigning and monitoring workloads, operational productivity and performance, and management of procedures and workflows
• Serve as the Billing subject matter expert resource internally and externally.
• Identify and implement opportunities to improve the quality of services that result in timelines and customer satisfaction
• Work directly with clients who may be escalated and take responsibility for addressing the client’s concerns while implementing processes to avoid repetition of errors.
• Builds effective and strong team committed to achieving organizational goals
• Assess existing processes to ensure Rethink’s Revenue Cycle Management services are being provided based on payor current requirements and best practice
• Assess denial trends identified in denial management platform (DocVocate) to analyze trends and communicate findings and implement long term solutions to minimize denials and aging A/R
• Make recommendations to Rethink leadership to address and improve operational protocols that focus on enhanced customer experience
• Communicate staff hiring needs based on existing and projected workload capacity based on new customer account acquisitions
• Coaches and mentors the team in a manner that ensures high volume revenue collections
• Work directly with the Quality Assurance team to implement processes/procedures to ensure denial management strategies are adapted & implemented across teams
• Develop and perform quality assurance audits to ensure that timelines for billing are being met
• Develop and manage new customer onboarding & implementation processes/procedures
• Document and communicate updated payor billing requirements to team members
• Facilitate regular staff meetings that focus on key business metrics
• Organizes weekly production/action reports and provides them to management
• Interview candidates, make recommendations for hire and terminations when applicable
• Attend customer meetings as needed

Requirements

• Minimum 2-5-year Supervisory experience
• Minimum 3-5-year Insurance Billing experience
• Strong verbal and interpersonal skills
• Positive attitude and love a good challenge
• Strong leadership qualities
• Bachelor’s degree preferred
• Minimum of 5 years Supervisory experience
• Minimum of 5-10 years of Insurance Billing Experience
• Experience leading teams
• Customer service experience required
• Proficient using Microsoft Suite (Excel, Outlook, Word)
• Experience using billing software Kareo or Azalea

Benefits

• Health insurance
• 401(k) plan
• Paid time off
• Professional development opportunities