Reporting to the Senior Manager, Constituent Operations and Customer Service
Plays a key role in enabling efficient, consistent, and scalable fundraising operations
Responsible for delivering reliable, compliant, and high-quality services that support fundraising, donor experience, and revenue
Focuses on improving processes, resolving operational issues, and providing day-to-day support to regional field teams and internal partners
Coordinates and supports end-to-end Ontario lottery operations
Identifies, develops, implements and improves processes related to fundraising and lottery operations
Provides operational support to the jump team and regional relationship specialists
Develops and maintains processes related to the regional field teams

2-3 years’ similar (i.e., developing processes, project coordination, customer service, working with Excel and databases) work experience required
University degree or college diploma in Business or a related field
Excellent customer service skills
Strong written and verbal communication skills
Organized, with excellent problem-solving skills and issues resolution experience
Demonstrated project coordination skills, including planning, tracking timelines, and managing multiple tasks to ensure successful delivery
Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams)
Demonstrated ability to maintain accurate and up-to-date records within CRM systems (e.g., Salesforce, Blackbaud)

Fundraising Operations Specialist – 12 Month Contract

Key skills