Manager, Rapid Response – Incident Management Operations

Role Overview

• Provide leadership and direction to Rapid Response Team and Incident Management Team
• Oversee centralized escalation and incident management processes
• Ensure timely, compliant, and high-quality resolution of issues
• Manage staff to ensure accurate and high-quality completion of escalations
• Oversee intake, triage, and resolution of escalations
• Ensure tracking and monitoring of critical incidents
• Comply with all regulatory requirements
• Manage escalation and incident management systems

Requirements

• Bachelor's degree in project management, Business, Computer Science or related field required
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Three (3) years of leadership/management experience required
• Three (3) years of experience in healthcare operations, care coordination, escalation management, or call center operations required
• Experience working in project management software and managing projects of up to $10M+ in budget required
• Experience in the healthcare payer industry required

Benefits

• Comprehensive total rewards package
• Bonuses tied to company and individual performance
• Substantial investment in employee’s total well-being