Evaluate solar systems submitted for milestone review.
Review and process a high volume of solar projects from outside parties to ensure compliance with IGS’ program requirements.
Review shading reports, project photos, and other project specific documentation to ensure project quality.
Become an expert user of IGS’ Solar 360 platform, capable of guiding external business partners through IGS’ milestone review process.
Craft clear and concise instructional emails to provide external partners with detailed instructions on how to navigate IGS platform features, milestone rejections, and product information.
Develop and deliver comprehensive training sessions to educate partners on common reasons for milestone rejections.
Identify issues and create software tickets for IT support providing essential information and context to facilitate timely resolutions.

High school diploma or equivalent
2 years of work experience
Energy experience a plus
Solar experience a plus
Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
Familiarity with Solar Shading tools such as Aurora and Eagle View is a plus
Ability to learn new technology platforms (partner portals, reporting portals, etc.)
Basic computer skills, such as Microsoft Excel, PowerPoint, Word
Ability to adapt, evolve and thrive in an ever-changing environment
Exceptional organizational skills and document management skills with an attention to detail.
Positive attitude, self-motivated, strong analytical skills, results oriented, driven.
Strong attention to detail and the ability to navigate complex resolutions.

Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
Robust support through Headspace and free mental healthcare visits for you and your dependents.
Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Residential Solar QA & Ops Specialist

About this role