Diagnosing complex electro‑mechanical, electrical, electronic, and software faults on production‑critical equipment.
Providing escalation‑level remote technical support to distributors and customers, with selective on‑site intervention as needed.
Supporting industrial printers and coders integrated into automated manufacturing lines.
Troubleshooting printheads, sensors, digital and analogue I/O, fluid systems, and industrial communications interfaces.
Analyzing RS232, Ethernet, and TCP/IP connectivity issues to restore system functionality.
Collaborating with Engineering, R&D, and Quality teams to identify root causes and resolve systemic product issues.
Mentoring and technically developing other support engineers.

Bachelor’s degree or equivalent technical experience in Engineering (Automation, Electronics, Mechatronics, Controls, or related field).
Minimum experience supporting industrial or production equipment in a technical engineering capacity (e.g., Field Service Engineer, Industrial Support Engineer, Maintenance or Commissioning Engineer).
Proven hands‑on experience troubleshooting electro‑mechanical machinery and embedded control systems.
Working knowledge of PLC integration, digital and analogue I/O, sensors, actuators, and basic ladder logic concepts.
Experience diagnosing industrial networks and communication protocols (e.g., Ethernet, TCP/IP; diagnostic tools such as Wireshark considered an advantage).

Industrial Technical Support Engineer

Key skills