Lead end-to-end program execution across complex initiatives, ensuring delivery meets quality, timeline, and performance expectations
Establish and evolve governance frameworks that enable clear oversight, decision-making, and accountability
Translate operational, claims, and performance data into actionable insights that inform strategy and improve outcomes
Drive continuous improvement initiatives that streamline workflows, reduce inefficiencies, and enhance scalability
Proactively identify risks and lead cross-functional resolution efforts, including root cause analysis and corrective actions
Partner with clinical, IT, and operations teams to implement solutions and ensure successful adoption of new processes and tools
Oversee reporting strategy and delivery, ensuring accuracy, consistency, and value for stakeholders and clients
Support client and stakeholder engagement through high-quality deliverables and effective communication
Lead special projects and enterprise initiatives that support operational excellence and business priorities

10 or more years of experience in operations, program or project management, process improvement, data analysis, or a related field
Proven ability to lead complex, cross-functional initiatives from planning through execution
Strong analytical and problem-solving skills with experience performing root cause analysis
Experience building governance structures and managing operational performance
Ability to communicate complex information clearly to a range of audiences
Demonstrated ability to manage multiple priorities in a dynamic environment with a focus on results
Bachelor's degree or equivalent experience (preferred)
Experience working in healthcare, pharmacy, or regulated environments (preferred)
Familiarity with large-scale operational transformations or system implementations (preferred)
Experience supporting client-facing operations or reporting functions (preferred)

Senior Operational Excellence Advisor

Key skills