Manage daily customer interactions, including order entry, tracking, and responding to inquiries with appropriate solutions
Coordinate closely with account managers to support and maintain customer relationships
Oversee order management with local business units to ensure timely and accurate fulfillment
Track orders and communicate delivery status to support on-time performance
Collaborate with product groups to develop bids and proposals aligned with customer requirements
Prepare and revise proposal and contract documents, ensuring clarity in scope, terms, and cost data
Investigate customer concerns and technical issues, contributing to corrective actions and continuous improvement
Execute change orders and support the collection of overdue invoices
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
Minimum three (3) years of customer support experience in Industrial, EPC, Utility, or related fields; five (5) years preferred.
General knowledge of Power Transmission & Distribution products/systems and Power Generation preferred.
Experience with business-to-business customer support preferred.
Proficiency with CRM systems and web portals; familiarity with SAP and Salesforce (SFDC) preferred.
Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)
Based East Coast United States (preferred)

Inside Sales Representative

Key skills