Manager, Program Management – Marketplace Returns Supply Chain

Role Overview

• Oversee supply chain return processes, establishing and enforcing fair and transparent return procedures that balance the needs of both customers and sellers.
• Identify opportunities to streamline operations, enhance automation, and drive innovative solutions within reverse supply chain.
• Analyze data to identify opportunities for improvement using SQL and/or Big Query.
• Strategize to identify opportunities and drive programs that reduce cost of returns by optimizing reverse logistics.
• Launch & scale programs. Track, communicate and coordinate with various stakeholders and teams across Walmart Marketplace and the company at large (Analytics, Supply Chain, Account Management, Product teams, etc.).
• Develop and execute end-to-end programs focused on reducing cost of returns.
• Measure, track and analyze results, report progress, and optimize programs continuously.
• Drive informed decision-making and ensure resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business.
• Create communication strategy and content; educate sponsors, stakeholders, and executive leadership on program requirements; and develop and implement a program management life cycle.
• Analyze and interpret information for one or more initiative work streams by using various analytical methodologies.
• Develop solutions within business areas that reduce cost and meet business goals; prioritize assignments; ensure accuracy of business data; recommend program changes to stakeholders based on data; and persuade cross-functional teams and stakeholders to implement changes.
• Drive the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning.

Requirements

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
• Option 2: 5 years’ experience in project management, program management, program operations, or related area.
• 2-3 years’ experience developing and leading programs, specifically in returns, reverse logistics or post-purchase support, working cross-functionally with product and analytics teams.
• Knowledge of Reverse logistics processes (returns, refurbishment, liquidation, Returns lifecycle management, returns warehouse operations and Transportation & last-mile logistics).
• Ability to analyze data on return costs, build and drive key business metrics.
• Experience with SQL and/or Big query to identify opportunities for process improvements is a plus.
• Strong presentation and influencing skills and the ability to interact with executive level business partners.
• Startup mentality: scrappy, creative, drive, and passion to be best-in-class.
• Self-starter with a strong attention to detail and an ability to deal with ambiguity.
• Track record of delivering results and ability to demonstrate measurable impact to business and customer KPIs.
• Experience making data-driven business decisions to help prioritize and shape projects.
• Excellent written and verbal communication skills with ability to champion products throughout the organization.
• Attitude to thrive in a fun, fast-paced, start-up like environment.

Tech Stack

• BigQuery
• SQL

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.