Accounts Receivables Collections Coordinator – DACH

Role Overview

• Oversight and maintenance of Credit/Collection operations within an assigned territory to increase sales volume, maximize cash flow, contribute to the profit and stability of the organization, provide for prompt turnover and adequate protection of the organization’s investment in Accounts Receivable, while maintaining the highest level of Customer Satisfaction.
• Collection of Customer payments for assigned Dentsply Sirona business units, timely and accurately, with consistent, measurable compliance with the corporate policies governing Accounts Receivable.
• Continuously focus on process improvements, growth in efficiency, and partner with other team members to expedite projects driven by these goals.
• Support and train more junior colleagues.
• Monitor workload and on time resolution of all cases, provide support when necessary.
• Credit Investigations with an emphasis on Financial Statement Analysis to recommend or establish Credit Lines and approve payment terms for new and existing accounts.
• Account reviews per company policies to maintain adequate credit lines on assigned account base.
• Collaborate with Sales teams to determine credit line needs for clients.
• Analysis of customer accounts and monitoring list of open balances, delayed payments and other divergences.
• Preparation and distribution of customer account statements and dunning letters in coordination with established Account Receivable schedules in accordance with policies and procedures as assigned by specific role definition.
• Timely collections and reconciliation of A/R for assigned portfolio.
• Interface with internal and external customers to resolve any deduction related issues & improve process to prevent reoccurrence.
• Notify Management, Sales and Customer of Credit Hold status.
• Communication with Sales, Finance and Operations to resolve all related business matters and discuss status of customer accounts.

Requirements

• Advanced excel skills required.
• Proficient in English language and German language
• Experience with Accounts receivables.
• Knowledge of PowerPoint, SharePoint, Microsoft Dynamics, and ERP systems preferred (Sap 4 is an advantage).
• Proficient in large automated accounting and reporting systems, including data extract and report compilation.
• Excellent working knowledge of internal controls procedures.
• Strong analytical/problem solving skills.
• Working knowledge and experience in customer service processes preferred.
• Experience working with customers to resolve billing issues and discrepancies.

Tech Stack

• ERP

Benefits

• Professional development and possibility to grow within a newly established Shared Service Center based in Einpark
• Fully paid meal vouchers 7,70 Eur per working day and during vacation, sick days, and sick leave
• 3 sick days per year
• Fully paid sick leave up to one month
• Contribution to dental care up to 150 Eur per year
• Pension Contribution after 1 year
• Classes of foreign languages
• Access to Multisport card
• Referral Programme
• Bonus up to 1200 Eur
• Employee Assistance Programme
• Social events
• Refreshment in the office – coffee, tea, water, fruit on Wednesdays
• Yearly performance-based bonus