District Service Manager

Role Overview

• Provide on-site formal service training and instruction on repair & maintenance of Oshkosh products.
• Identify and resolve all problems relating to parts, service, and warranty including appropriate stocking levels of service parts.
• Responsible for collection and transmission of data relating to any specific service problems, design deficiencies, and general maintenance problems that may occur reported on the Service Request.
• Provide field technical service and advice to customer in compliance with predetermined sales obligations.
• Deal directly with distribution on end-user service problems.
• Provide distributors with the technical information and manuals necessary for the safe operation and proper maintenance of Oshkosh products.
• Coordinate schedule changes with manager and company departments.
• Establish and provide training & service programs to instruct distributors in the proper maintenance of Oshkosh products.
• Recommend modifications for Oshkosh product improvements based on results and/or information obtained in the field.
• Assess product performance and customer satisfaction or dissatisfaction with Oshkosh products.
• Visit new distributors upon arrival of first pieces of equipment on new models of Oshkosh products.
• Communicate any other customer support problems or other issues to the appropriate District Manager.
• Represent the Company at regional trade shows and open houses as required.
• Always maintain the goodwill of the customer and promote the sale of Company products to existing and potential customers

Requirements

• Bachelor’s degree in a related field and 5+ years of relevant work experience OR 11 years of relevant experience, OR an equivalent combination of education and experience
• Five plus years of related work experience
• Ability to travel up to 60% and overnight

Benefits

• Competitive total rewards package
• Support for team member growth and success