Key skills
Ruby on RailsGoRubyRailsCommunication
About this role
Role Overview
- Own and lead panel incentive management operations across M3MR Group divisions
- Act as the first escalation point for complex payment issues
- Design, develop, and implement new incentive processes and optimise existing workflows
- Ensure end-to-end accuracy and timeliness of payments
- Maintain structured, secure data storage and correct permissions
- Own allocated incentives compliance SOP
- Partner with Finance on report accuracy and error resolution
- Enforce pre-allocation safeguards and publish a monthly KPI pack
- Own commercial management of incentive/payment vendors
- Manage UAT, data reconciliation, and go-live readiness
- Collaborate with other departments to drive improvements on incentive design and compliance
Requirements
- Bachelor’s degree or equivalency
- Minimum of 3 years managing a staff of 3+ employees
- 3-5+ years in incentive/payments operations or adjacent finance ops across multiple rails (bank, vouchers, PayPal, prepaid)
- Advanced spreadsheet skills (pivots, complex formulas, basic Power Query); confident with data validation/reconciliation
- Proven vendor management and professional external communication
- Demonstrated ownership of complex cases and continuous improvement
Tech Stack
- Ruby on Rails
Benefits
- 25 days annual leave
- Participation in a company bonus scheme linked to personal and company performance
- Group Life Cover 4x salary
- Pension 4%/4% employee/employer contributions
- Vitality health
- Staff discount scheme
- Discounted gym membership