Shape the long-term user experience vision for web, mobile, and AI experiences
Use design thinking techniques and foster strong collaboration across business, product, design, analytics, and technology
Solve complex, large-scale problems and create experiences our clients love and that drive results for the business
Lead the UX discipline and drive culture and process improvements
Use creative and technical problem-solving skills to guide UX strategy
Drive UX strategy, principles, and north-star experiences for the most complex, program-level initiatives
Present experience vision, strategy, and recommendations to leadership and senior stakeholders
Partner with leadership across Product, IT, and Analytics to understand core business and user goals
Provide the vision and ensure alignment to translate opportunities into outcome-focused solutions
Partner with UX research for discovery work, research synthesis, journey mapping, service design, and opportunity framing
Guide teams in prioritizing user needs, accessibility, and long-term experience value
Evaluate emerging technologies and industry trends to inform strategy
Lead experience and design reviews, providing strategic direction, actionable feedback, and quality oversight for designers
Drive a user-centered design culture, innovation, and process improvements across the organization
Manage expectations within the team and with clients
Use qualitative and quantitative data to drive design decisions

Undergraduate degree or equivalent experience in a creative or technical field
Graduate degree preferred
Minimum 10
15 years of experience or equivalent combination of experience and education
Portfolio demonstrating extensive experience solving the most complex UX problems and designing thoughtful, innovative web and mobile experiences for large-scale clients
Exceptional collaboration skills
High degree of creativity, empathy, and passion
Stellar communication skills (storytelling, visualization, use of qualitative and quantitative data) to enlist support for initiatives and ignite enthusiasm to execute
Able to drive clarity on the largest and most difficult projects
Expert in Design Thinking, Agile, and Lean methodologies
Highly proficient in the use of design and prototyping software (Figma)
Knowledgeable about AI enablement for UX
Deep knowledge about web, mobile, and AI UX patterns, best practices, and emerging technologies
Understanding of HTML/CSS
Excellent organizational skills
Able to switch between tasks across projects
Able to give and receive feedback and interpret critique to enhance project outcomes
For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 Mbps or better

UX Strategist

Key skills