Lead the global Application Managed Services organization with full accountability for strategy, operating model, service delivery, organizational performance, and business results.
Improve profitability and scalability by simplifying delivery, optimizing cost structure, increasing productivity, and strengthening operational discipline.
Modernize service delivery through automation, AI-enabled capabilities, tooling, standard processes, and innovative delivery techniques.
Build, lead, and develop a high-performing team and leadership bench across a global, matrixed environment.
Define and manage the metrics that matter, including business health, service performance, client satisfaction, workforce effectiveness, revenue, and margin.
Create compelling ways to demonstrate customer value through business outcomes, efficiency gains, risk reduction, and strategic impact—not just service-level compliance.

15+ years of leadership experience in application managed services, enterprise application services, ERP services, or closely related environment.
A track record of owning a delivery organization or business unit with responsibility for service quality, client outcomes, and financial performance.
Demonstrated success improving margins through cost optimization, process transformation, automation, or operating model redesign.
Experience implementing or scaling delivery-enabling platforms, tooling, or AI-driven capabilities.
Strength in executive-level customer engagement, strategic account leadership, and cross-functional influence.
Experience leading globally distributed teams and driving change in complex, matrixed organizations.

VP, Application Managed Service Delivery

Key skills