Key skills
AWSAnalyticsLeadershipCollaboration
About this role
Role Overview
- To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations
- Management of staff optimisation levels, forecasting and scheduling resources by analysing data
- Collaboration with teams across the bank to align and integrate workforce management processes and governance
- Development and implementation of workforce management strategies, processes and controls to mitigate risks
Requirements
- Ability to analyze complex data and deliver actionable insights to support decision-making
- Proven ability to manage stakeholders and communicate effectively across business functions
- Leadership experience in developing, coaching, and managing analytical teams
- Knowledge of Workforce Management forecasting and analytics
- Experience leading analytics teams within an operational environment
- Familiarity with consumer banking operations and contact center data platforms such as AWS
Tech Stack
- AWS
Benefits
- Health insurance
- Retirement plans
- Professional development opportunities