Planning, delivering, and embedding people‑centred change across the Homes Commercial function.
Ensuring that commercial initiatives are adopted effectively and translate into improved customer, broker, and business outcomes.
Assessing impacts of commercial changes on people, processes, customers, and operations.
Identifying risks to readiness, adoption, and customer outcomes early.
Building strong relationships across Commercial, Product, Operations, Risk, and Compliance.
Supporting leaders to actively sponsor and lead change.
Delivering clear, timely, audience-specific change communications.
Tailoring messaging for commercial, operational, and intermediary-facing teams.
Monitoring adoption through feedback, confidence, and process adherence.
Ensuring smooth transition into BAU and embed sustainable ways of working.

2+ years experience supporting or managing change within a commercial, operational, or customer facing environment.
2+ years experience in leading large-scale transformation projects, proficiency in data analysis, and a strong background in change management.
Strong stakeholder engagement and communication skills.
Ability to work across multiple teams and priorities.
Confidence working in fast‑paced, change‑heavy environments.
Strong organisational and planning skills.
Experience within mortgages, banking, or financial services would be great.
Understanding of regulated environments and customer impact considerations.
Exposure to structured change approaches (e.g. Prosci, ADKAR), applied pragmatically.
Experience supporting changes to propositions, pricing, or customer journeys.

Commercial Change Manager – FTC

Key skills