Manage and continuously improve business support processes to drive efficiency and consistency across the team
Act as a professional first point of contact for colleagues, handling a wide range of internal and external queries across all levels
Monitor shared inboxes and legal post, triaging incoming work and allocating queries and claims in line with agreed protocols
Maintain accurate records of legal matters, including case setup on PEGA, data management, reporting support, and document retrieval
Provide operational and administrative support to legal teams, including data processing, reporting, supplier contracts, invoicing, and cross-team coordination.

Strong planning and organisational skills, with the ability to prioritise effectively while maintaining a high level of accuracy and attention to detail
Confident in building relationships and engaging with stakeholders at all levels, both internally and externally
Excellent communication skills, with the ability to convey information clearly and professionally
Proficient in Microsoft Office 365 applications, with experience in Power BI desirable, and a willingness to further develop these skills
Adaptable and proactive, with a strong willingness to learn new systems and technologies, (including AI tools such as Copilot) and contribute to ad hoc projects and continuous improvement initiatives.
Experience in building and maintaining dashboards with Power BI.

Legal Administrator

Key skills