Key skills
ERPCRMStakeholder ManagementChange ManagementCommunicationCollaboration
About this role
Role Overview
- Work closely with the Project & Operations Manager, subject matter experts, and internal teams to understand business needs, capture requirements, and translate them into clear user stories, process maps, and deliverables.
- Improve current ways of working, identifying smarter future-state solutions, and supporting successful delivery from discovery through to implementation.
- Collaborate with external vendors and technology partners, ensuring solutions are aligned to requirements and delivered to a high standard.
- Contribute to testing, training, change activities, and benefits tracking—helping colleagues adopt new processes and systems with confidence.
- Build strong relationships, ask great questions, solve problems, and bring structure to change.
Requirements
- Previous experience in a Business Analyst role, with the ability to gather, analyse, and document requirements clearly.
- Confidence creating user stories, acceptance criteria, and process documentation.
- Strong process-mapping skills, including documenting current-state and future-state ways of working.
- Excellent stakeholder management and communication skills, with the ability to work across different teams and levels.
- The ability to identify risks, impacts, and dependencies and turn insight into practical recommendations.
- A proactive, solution-focused approach and a genuine interest in improving processes and systems.
- Experience working with CRM, ERP, or similar business systems such as HubSpot or Business Central.
- Experience working with external vendors, suppliers, or implementation partners.
- Exposure to change management, testing, training, or implementation activity.
- Experience in a fast-paced, evolving business where adaptability and collaboration are key.
Tech Stack
- ERP
Benefits
- 26 days holiday + bank holidays (with the option to buy more)
- Company pension scheme
- Life assurance for added peace of mind
- Private medical insurance with BUPA
- Enhanced family-friendly benefits
- Perkbox, offering a wide range of discounts, perks and everyday savings
- Volunteering leave to support causes that matter to you
- Octopus Electric Vehicle scheme, offering a more affordable way to drive electric
- Access to wellbeing support via WeCare
- and more!