As a first point of contact for customers, resolve service-related issues and complaints of varied complexity by working with other stakeholders internally or externally
Proactively contact customers and distributors when expected orders are not in or a product is available in stock and loading can be advanced
Deliver customer requests by processing, monitoring and resolving issues with customer orders from receipt to delivery
Ensure smooth customer experience by professional customer handling, feedback gathering, problem solving and analyzing customer behavior to be able to offer better solutions to their needs
Interact with other departments and production sites to ensure shipments are handled as requested
Collaborate with and provide customer insights to Sales Managers that are responsible for the respective geographic area or customer accounts of the tender/RFQ
Maintain Customer master data and process orders in the ERP and CRM systems, work on sample requests according to procedures. Work with demand forecast files to improve the accuracy of forecasting
Be an active member of a team, backup colleagues when needed, provide guidance to more junior members of the team
Adhere to NORIT policies and procedures including safety, internal control, regulations, and ISO Standards.

Customer service orientation, 2+ years of experience in sales or customer services is required, preferably within the manufacturing, logistics environment
Experience working order acceptance, export, import handling is good to have
Required combination of proficient level of English and Spanish, knowledge of Italian is a plus
Focused on accuracy and attention to details, good accuracy and planning skills
Strong communication and listening skills
Problem-solving drive, courage to take initiative
University degree preferred, maybe current student
Focus on team effort to maximize positive outcomes for the company and our clients.

Monthly salary from 1800
2000 EUR gross, depending on obtained qualifications and experience
Health and accident insurance starting from first employment day
Generous Benefits structure, including variable allowances, extra days off for special life events, company-organized events, educational support and more
Annual bonus scheme
Hybrid work environment with 2 days in the office required
Entrepreneurial environment where you will be able to shape SOPs
Opportunity to expand your cross-cultural working experience by partnering with colleagues across all NORIT locations.

Senior Customer Experience and Sales Support Specialist – Spanish-speaking

Key skills