COO / Head of Operations

Role Overview

• As COO / Head of Operations you are the operational and strategic sparring partner to the founder, Joel.
• You take responsibility for delivery, the team and processes — and drive the AI-first culture from within.
• You close the gap between growth ambitions and operational reality: you independently run client projects, ensure quality and on-time delivery, and at the same time build the internal structures the agency can systematically scale on.
• You act as a quasi co‑founder alongside the founder, carrying significant responsibility and operating at executive level on equal footing.
• You lead workshops, develop strategies and steer implementation within the team.
• You systematically secure quality and adherence to deadlines.
• You are the first escalation point for clients and the team.
• You develop the delivery team both technically and organizationally.
• You plan capacity, identify bottlenecks early and resolve them.
• You onboard new team members and create role clarity.
• You continuously improve meeting routines, KPIs and ownership structures.
• You introduce AI workflows across the team and make them standard practice.
• You independently develop automations (e.g., with n8n, Cursor, Claude).
• You help design AI hackathons, train and inspire the team.
• You document and communicate measurable efficiency gains.
• In weekly sparring sessions with the CEO you act as a decision partner on equal terms.
• You contribute to shaping company strategy and frameworks.
• You further develop products, pricing and offering structures.
• You prepare and manage operational reporting.

Requirements

• 5–8+ years of professional experience in online marketing, an agency or consultancy — at least 2–3 years with real leadership responsibility.
• Deep understanding of performance marketing (LinkedIn Ads, Google Ads, Meta) — you can professionally challenge concepts, figures and strategies.
• Important: you can not only evaluate campaigns theoretically but also set them up and run them yourself.
• Project management excellence: prioritization, structure, clear timelines, consistent follow‑up.
• Confident handling of analytics & reporting (Looker Studio, GA4, Google Sheets) — you speak the language of numbers.
• AI‑first mindset — not just as a user, but as a builder. You explore AI agents and automations with genuine curiosity (Claude, Cursor, n8n, ChatGPT & co.).
• Ideally experience with PE‑backed clients or mid‑market companies.
• And personally: you think strategically and execute operationally — not either/or. You are hands‑on, solution‑oriented and tenacious: you don’t just raise issues, you solve them.
• You communicate strongly — with CEOs, PE investors and junior team members alike. And you have an entrepreneurial mindset: you think in terms of growth, not tasks. “Skin in the game” for you is not a phrase but an attitude.

Benefits

• A central role directly alongside the founder — the interface between team, founder and clients, with high impact and fast decision‑making.
• Opportunity to act entrepreneurially with the option for direct profit participation (skin in the game).
• Exciting clients and a steep, long‑lasting learning curve in the private equity market and in the CMO role for mid‑market companies — extending beyond the marketing sphere.
• An attractive, market‑competitive compensation package.
• Hybrid working model.
• Long‑term career and development opportunities in a growing company.