Create and send contracts to clients in a timely manner.
Create client accounts for our financial products in our systems.
Handle customer service calls and cases, respond to client inquiries and, when necessary, coordinate with other departments to resolve issues.
Enter clients' daily sales into our system.
Monitor processing connections for problematic clients.
Generate, review, and validate reports with clients via email or phone.
Follow up with the sales team for missing documents required for financing.
Ensure the accuracy and compliance of data entered into our proprietary software.
Monitor and update collateral information to ensure accuracy.
Manage own workload and priorities so that transaction processing and related activities are completed accurately and in a timely manner.
Archive and maintain incident management files related to inquiries, issues, service requests, or change requests in the system.
Perform ad hoc tasks and respond to requests from the operations manager.

DEC or university degree is an asset.
Customer service experience (at least 2 years).
Strong technology proficiency.
Ability to multitask and prioritize the daily workload.
Ability to maintain strict discretion and protect the confidentiality of workplace information.
Ability to work in a fast-paced environment.
Bilingual (French/English) with excellent verbal and written communication skills.

Operations Administrator, 12-month contract

Key skills