Communicates with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management.
Verifies the accuracy and appropriateness of prescription orders received from customers, ensuring that the prescribed medications align with the patient's health conditions and potential drug interactions.
Responds to patient inquiries about drug information, such as medication dosages, storage requirements, and potential drug interactions.
Conducts research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement.
Designs a comprehensive customer care system for the pharmacy network to facilitate record-keeping of patient profiles and medication histories.
Develops a collaborative care network with physicians, nurses, and healthcare providers to ensure seamless patient care, ultimately leading to a more positive patient experience.
Establishes customer care service protocols to emphasize the importance of exceptional customer service by addressing medication-related concerns.
Helps establish and implement the pharmacy's medication safety plan to monitor for potential medication errors, adverse drug reactions, and contraindications.
Integrates reminder systems, medication synchronization, and counseling into customer care practices to ensure quality customer service.

5+ years' pharmacy work experience
Registered Pharmacist (RPh) licensure required in state of residence.
Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire
Advanced problem solving and decision making skills.
Advanced knowledge of medical terminology.
Advanced collaboration and teamwork skills.
Advanced growth mindset skills (agility and developing yourself and others).
Advanced skills in execution and delivery (planning, delivering, and supporting).
Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option.
Advanced digital literacy skills.
Call center experience preferred.
NY licensed RPhs strongly preferred.

Pharmacist – Retail Customer Care

Key skills