Driving operational performance improvement across Crossroads Treatment Centers through structured, data-driven initiatives focused on growth, efficiency, and execution excellence.
Partnering closely with regional and functional leadership to assess operational performance, identify root causes of underperformance, and implement targeted strategies.
Leading deep operational diagnostics, developing sustainable process improvements, and establishing accountability mechanisms.
Analyzing key performance drivers including census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.
Identifying emerging operational risks and proactively implementing mitigation strategies.
Leading change management efforts to support adoption of new operational processes, technologies, and performance initiatives.
Conducting root cause analyses and developing sustainable corrective action plans.
Driving accountability through routine performance scorecards, operational reviews, and metric-based management practices.
Mentoring and supporting operational leaders in developing performance improvement capabilities and operational best practices.
Collaborating with technology and analytics teams to enhance data visibility, reporting accuracy, and operational insights.

Bachelor’s degree required
PMP certification highly preferred
MBA, MHA, MPH, or related field preferred
3-6 years of healthcare operations experience required (in a similar role with a healthcare company
management consultant, project manager, program manager, process manager)
Eastern or Central Time Zone
Experience working with private equity firms or within a private equity-backed organization highly preferred.

Manager of Operational Excellence

Key skills