About this role

Perform benefit education and validation
Conduct face-to-face review of inpatient benefits and authorization
Collect inpatient, observation, and outpatient liabilities
Handle verification and calculation of patient liabilities including copays, deductibles, co-insurance and balances after financial assistance
Assess and collect patient liabilities
Work with patients during their stay to collect estimated patient liability
Perform pre-registration and registration tasks including registration of patients at the time of service
Monitor missed collection opportunities and follow-up

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
High School Diploma/GED Required
CRCR (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Financial Counseling Specialist

Key skills