Relay’s Last Mile network runs on couriers
tens of thousands of them, doing real work in the physical world every day.
Whether each parcel gets delivered successfully depends on the decisions and behaviours of the courier on route.
We're hiring for a Senior Data Analyst to own how Relay measures and improves courier excellence: how we shape what happens on the doorstep, and how we manage performance before and after that interaction.
This role works with the whole of the Last Mile team and partners closely with data scientists, engineers and operators across the squad.
There's a v1 of performance management already running; you'll own its evolution into something materially better.
Your job is to make those trade-offs visible, model them, and find the levers that move the network in the right direction. You'll run the experiments, design the measurement, and quantify what actually works.
The job now is to ensure it drives fleet quality
defining the right behaviours to measure, evaluating the interventions designed to help couriers shift those behaviours, and closing the loop so the framework continuously improves. You'll partner with product, ops and engineering across this work, with the analytics owned by you.
Couriers are the end users of much of this work. You'll think about how performance and rewards are made transparent to them, and you'll run experiments to evaluate whether interventions are actually working for couriers and for Relay.

You're a strong analyst who thinks in systems. You break complex problems into components and know where the real opportunity lies.
You are successful working with high autonomy and are excited to operate in a Product/Programme Manager like capacity, defining the roadmap as well as executing against it.
You care about solving the problem more than which techniques you use.
You love working with smart, motivated people.
You're fluent in SQL.
You're comfortable across the analytical spectrum
designing and reading experiments, building risk scores and segmentation, and shipping descriptive analysis that drives a decision the same week.
You communicate inclusively with non-technical team members.
You love seeing the impact of your work play out in a daily operation.
Bonus: You have experience working on performance management, marketplace quality, operational analytics or another relevant domain.

Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success.
Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it.
25 days of holidays
Enhanced parental leave.
Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.
Hardware of your choice.
Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).

Senior Data Analyst – Last Mile

Key skills