You’ll lead design across Communications, Customer Lifecycles, Financials & Commercials, and Frontend platform experiences.
You’ll partner with our Frontend Engineering team to build foundations that allow teams to move faster.
We’re looking for someone with strong systems thinking and strong ways of working, to sharpen rituals, documentation standards, and collaboration patterns with Product & Engineering.
You’ll lead and mentor a talented group of UX/UI designers, impacting quality standards and team development.

Significant experience leading design across complex, multi-domain SaaS products
Immersed but pragmatic use of AI to accelerate research, prototyping, and design with modern design tools and workflows (Figma is our primary design tool).
Human-centred design processes, and knowing when to go deep vs. move fast.
Proven design systems experience in live, scaled environments (governance, adoption, dev collaboration)
Accessibility-first design embedded in production environments (WCAG and beyond)
Experience operating in regulated or high-stakes domains
Clear evidence of developing high-performing designers

Level-up days: one full day each month dedicated to learning and personal development.
Design talks: share ideas, experiments, and learnings or just enjoy and be inspired.
Spa days: monthly time to focus on small improvements, experiments, or quick wins for users (plus free lunch!).

Design Lead – Kraken Customer

Key skills