Senior AI Lead – CX/Design-Led Thinking | Dallas, TX (Hybrid)

Tech-Assist is seeking an experienced AI Lead with CX/Design-Led Thinking to lead AI-driven transformation initiatives focused on enhancing customer experience and business outcomes. The ideal candidate will partner closely with various teams to identify AI opportunities and drive successful implementation of AI-powered experiences.

Responsibilities:

• Lead the design and implementation of AI-native solutions leveraging GenAI and modern AI technologies
• Identify and define AI use cases that improve customer experience, automation, and operational efficiency
• Collaborate with business and technology teams to deliver scalable AI-enabled workflows and solutions
• Drive adoption, measurement, and continuous improvement of AI-powered experiences and customer outcomes