Infrastructure Service Delivery Analyst

Role Overview

• Manage activities related to the company's Data Center.
• Ensure accurate and timely completion of all work assignments.
• Focus on management and deployment of IT equipment within the Corporate Data Center.
• Oversee all 3rd party vendors.
• Responsible for building and delivering key reports.
• Provide technical guidance to other IT Teams on core Data Center processes and procedures.

Requirements

• Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Experience in enterprise-scale or colocation Data Center environment.
• Knowledge of Data Center architecture.
• Understanding of electrical power and electrical power distribution systems as it relates to Data Center deployments and systems.
• Excellent communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notes.
• Troubleshoot network and system problems to provide solutions to hardware/software defect.
• Highly motivated to work in a team-oriented environment with minimal direct supervision.
• Knowledge of all Infrastructure technologies, including monitoring and event management technologies.
• Knowledge of Server, Storage, Networking technologies.
• Knowledge of the Microsoft Office Suite.

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives