Monitoring all department email, as well as the Sales order queue, to ensure prompt and professional responses, and timely order validations.
Validating all orders submitted to Strategic Pricing to establish accurate equipment and service pricing in relation to financial model, price files, and application of eligible credits and promotions.
Problem solving issues by utilizing database, internal team, customer pricing documents, email communication, and other means.
Diligently following through on order validation to completion by aligning with appropriate parties to quickly resolve roadblocks.
Analyzing price/cost data on previous deals to maintain competitive service pricing.
Collaborating with management to develop and maintain service pricing price lists.
Responding to incoming calls in support of sales team and other internal teams.
Completing other department projects as needed.
Requirements
A Bachelor's degree (Business Administration, Finance, or Accounting preferred) or equivalent experience with 0 to 2 years of prior background entering technical/service-related custom sales quotes and/or purchase orders within a corporate environment.
Proficiency in utilizing computers and software, including Microsoft Office (Excel experience preferred).
Detail-oriented work ethic with strong analytical and problem-solving skills coupled with the ability to prioritize multiple tasks for maximum efficiency in a fast-paced sales support environment without sacrificing accuracy.
Maintain a professional and pleasant phone etiquette to service incoming and outgoing calls.
Excellent organizational, time management, and verbal and written communication skills.
Ability to work independently as well as part of a team.