Support the Project Manager in executing daily operations for social media moderation and community management projects.
Assist in onboarding/offboarding moderators, leads, and contractors across diverse platforms and communities.
Help manage real-time coverage needs, shift scheduling, and Mod grouping based on engagement trends and project forecasts.
Monitor Slack and other project communications to provide real-time support to moderators and flag/escalate issues as needed.
Maintain detailed documentation, including schedules, SOPs, escalation logs, and project compliance trackers.
Track daily performance metrics, productivity data, and QA outcomes to support project health and insights.
Assist with enforcing brand voice, tone, and platform-specific moderation rules across multiple platforms.
Proactively flag trends, sentiment shifts, or engagement anomalies to PMs and clients.
Conduct QA reviews and shadowing sessions to assess performance and consistency.

2+ years of experience in social media moderation, community management, or support operations.
Strong familiarity with digital communities and platforms such as Reddit, Discord, Instagram, Facebook, X/Twitter, TikTok, and forums.
Understanding of moderation strategies, community standards, brand voice, and trust & safety protocols.
Experience working in remote, fast-paced environments with distributed teams.
Strong communication and organizational skills; able to juggle multiple priorities with attention to detail.
Proficient in tools such as Zendesk, Sprinklr, Asana, Khoros, Trello, or similar (preferred).

Assistant Project Manager

Key skills