Team Manager, Planning & Support

Role Overview

• Lead, coach, and motivate a high-performing team
• Conduct regular 1:1s, reviews, and development planning
• Create a positive, supportive, and engaging team culture
• Act as a role model—bringing energy, accountability, and enthusiasm
• Ensure appropriate team resourcing and holiday coordination
• Deliver and maintain KPI and SLA performance targets
• Oversee route planning and inspection scheduling
• Ensure all activity aligns with client requirements and service standards
• Handle complex claims and high-level escalations effectively
• Drive consistency, quality, and accuracy across all outputs
• Manage escalations from customers, insurers, and repairers
• Build and maintain strong client relationships
• Collaborate closely with account management teams
• Communicate confidently across phone and email channels
• Produce and analyse Management Information (MI) and reports
• Identify trends, risks, and opportunities for improvement
• Drive process optimisation within a structured, process-led environment
• Ensure alignment between operational delivery and wider business strategy
• Support and lead business change initiatives
• Clearly communicate change, ensuring team understanding and engagement
• Maintain compliance with Health & Safety and company policies
• Participate in Business Continuity Planning

Requirements

• Proven experience in a Team Manager / leadership role
• Background in motor engineering, claims, or insurance operations
• Strong understanding of Audatex or similar estimating systems
• Experience working in a commercial, KPI-driven environment
• Knowledge of process-driven operations and optimisation
• Exceptional leadership and people management skills
• Strong organisational and planning capability
• Confident communicator with excellent interpersonal skills
• Commercial awareness with strong numerical ability
• Skilled negotiator with sound decision-making ability
• Resilient, adaptable, and solutions-focused
• Ability to manage competing priorities in a fast-paced environment

Benefits

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities
• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme
• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay
• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan