Home
Jobs
Saved
Resumes
Technical Support Engineer at Vidispine | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Technical Support Engineer
Vidispine
Remote
Website
LinkedIn
Technical Support Engineer
Portugal
Full Time
4 hours ago
No Sponsorship
Apply Now
Key skills
AWS
Cloud
ElasticSearch
Kubernetes
Linux
Postgres
SQL
Helm
PostgreSQL
Elasticsearch
Git
Version Control
Communication
About this role
Role Overview
Investigate, troubleshoot, and support resolution of technical issues
Communicate clearly with users and stakeholders to guide issue resolution
Provide timely and professional support to help maintain a positive user experience
Contribute to documentation and continuous improvement of support processes and knowledge bases
Collaborate with engineering and product teams to address more complex issues
Support ongoing communication with internal or external stakeholders as needed
Participate in an on-call rotation to support service continuity
Requirements
Degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent practical experience
Familiarity with Linux and/or Windows system administration
Experience working with databases (e.g., SQL, PostgreSQL)
Exposure to APIs (e.g., REST) and troubleshooting integrations
Understanding of container technologies (e.g., Kubernetes, Helm) is helpful
Familiarity with logging and monitoring tools (e.g., OpenSearch, Elasticsearch)
Experience with version control systems (e.g., Git)
Exposure to cloud environments (e.g., AWS) is beneficial
Tech Stack
AWS
Cloud
ElasticSearch
Kubernetes
Linux
Postgres
SQL
Benefits
Participation in an on-call rotation may be required
Work in an international and collaborative environment
Apply Now
Home
Jobs
Saved
Resumes