Technical Support Engineer

Role Overview

• Investigate, troubleshoot, and support resolution of technical issues
• Communicate clearly with users and stakeholders to guide issue resolution
• Provide timely and professional support to help maintain a positive user experience
• Contribute to documentation and continuous improvement of support processes and knowledge bases
• Collaborate with engineering and product teams to address more complex issues
• Support ongoing communication with internal or external stakeholders as needed
• Participate in an on-call rotation to support service continuity

Requirements

• Degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent practical experience
• Familiarity with Linux and/or Windows system administration
• Experience working with databases (e.g., SQL, PostgreSQL)
• Exposure to APIs (e.g., REST) and troubleshooting integrations
• Understanding of container technologies (e.g., Kubernetes, Helm) is helpful
• Familiarity with logging and monitoring tools (e.g., OpenSearch, Elasticsearch)
• Experience with version control systems (e.g., Git)
• Exposure to cloud environments (e.g., AWS) is beneficial

Tech Stack

• AWS
• Cloud
• ElasticSearch
• Kubernetes
• Linux
• Postgres
• SQL

Benefits

• Participation in an on-call rotation may be required
• Work in an international and collaborative environment